The challenge
Replace ambiguity with a visible workflow.
Service requests often arrive through scattered channels, making ownership, priority, and status difficult to see. The project creates one structured path from submission to resolution.
Independent full-stack project
Service Request Management System
A cloud-based request lifecycle platform exploring how structured intake, intelligent routing, and transparent status tracking can improve service operations.
ROLEProduct thinker & full-stack developer
STACKAzure · Angular · ASP.NET Core · C#
DATAEntity Framework Core · Azure SQL
The approach
Design the operating model before the interface.
01Capture consistent request details
02Route work to the right owner
03Track status and accountability
04Surface trends for improvement
Architecture
A modern, separable Azure stack.
Angular
Experience→ASP.NET Core
API & logic→Azure SQL
System of record
Experience→ASP.NET Core
API & logic→Azure SQL
System of record
Entity Framework Core provides the data-access layer, while the API separates business rules from the Angular interface.
Why it belongs here
It demonstrates how I think—not just what I maintain.
This independent project brings together process analysis, product thinking, data modeling, full-stack development, cloud architecture, and operational empathy. It complements my professional systems work without presenting itself as employer-delivered work.